At Cuore di legno, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we have established the following Refund and Return Policy.
1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in the same condition that you received it, and it must be in the original packaging.
2. Return Process
To initiate a return, please contact our customer service team at [insert contact email]. We will provide you with instructions on how to return your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Non-Returnable Items
Some items are non-returnable, including personalized products and items marked as final sale. Please check the product description for details.
5. Exchanges
If you need to exchange an item for the same item, please contact us. We will guide you through the exchange process.
6. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [insert contact email]. We are here to help!
